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Reportable matters
Any fact, situation, practice or behavior which is deemed or may be illegal or inappropriate in connection with the operations, guidelines and operation policies of GRUMA, its internal control system, internal audit, accounting and accounting records, as well as in connection with behaviors or actions which are deemed or may be non-compliances to the GRUMA Code of Ethics or the applicable laws, or which may represent damages against GRUMA. Exhibit 1 contains, as an example, a classification of possible Complaints, with an overall explanation of the same.
Means for the Submission of Complaints:
In order for the Complaints to be effectively received and duly administered, the Complaints shall be submitted by their Informant:
Through the Reporting System enabled in every country where GRUMA operates, either accessing the website www.gruma.com or using the free telephone lines listed in Exhibit 2 applicable to the country where the Informant is located at, same which is available 24 hours a day, the 365 days of the years; or
Personally contacting any of the members of the Ethics Committee, the Audit Committee, the Corporate Administration Department, the Human Resources Corporate Vice Presidency, the Internal Audit Corporate Vice Presidency, or the Corporate Legal Department, and their equivalents in each division or business unit of GRUMA.
Free Telephone Lines
Country
Toll Free
ASIT/Access Code
Costa Rica
8558602190
Ecuador
1-999-119
El Salvador
Guatemala
Honduras
Nicaragua
Spain
Turkey
Ukraine
China
8442094955
4006013759
Netherlands
8444479281
8004455018
Russia
8444479283
88003330923
Australia
8444097413
1-800-79-2128
Italy
8446600970
800-879043
Malaysia
8448564781
1-800-81-8366
Singapore
8445046206
800-110-2218
United Kingdom
001+8442669647
0808-234-2783
México
001+8447958634