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Información relacionada con la acción de Gruma. »
Submission of ComplaintsIssues Subject to Complaint:
Any fact, situation, practice or behavior which is deemed or may be illegal or inappropriate in connection with the operations, guidelines and operation policies of GRUMA, its internal control system, internal audit, accounting and accounting records, as well as in connection with behaviors or actions which are deemed or may be non-compliances to the GRUMA Code of Ethics or the applicable laws, or which may represent damages against GRUMA.
Means for Filing a Complaint:
In order for the Complaints to be effectively received and properly managed, Complaints must be submitted by the Informant, through the following:
Through the Reporting System enabled in every country where GRUMA operates; either:
• By Accessing the Submission of Complaints website “Ethics Point” or,• By dialing the free telephone lines applicable to the country in which the Informant is located; available 24 hours a day, the 365 days of the year.
By personally contacting any of the members of the Ethics Committee, the Audit Committee, the Chief Administrative Office, the Chief Financial and Planning Office, the Chief Human Resources Office, the Chief Internal Audit Office, or the Chief Legal Office, and their equivalents in each division or business unit of GRUMA.
Reporting System Telephones
(as dialed from such country)
Submission of Complaints Website
Mexico
800 777 0469
Ethics Point (spanish)
USA
1 855 860 2190
Ethics Point (english)
Guatemala
999 9190
Access Code: 855 860 2190
El Salvador
800 1785
Honduras
800 0123
Nicaragua
1 800 0164
1 800 0174
Costa Rica
800 460 0020
Ecuador
1800 001 138
Spain
900 751 346
United Kingdom & Northern Ireland
0808 196 8154
Netherlands
0800 0222971
Ethics Point (dutch)
Italy (includes San Marino and Vatican City)
800 836 934
Ethics Point (italian)
Russia
8 800 301 87 03
Ethics Point (russian)
Singapore
800 492 2797
Ukraine
0800 801 160
Ethics Point (ukrainian)
Turkey
0080049240880102
Ethics Point (turkish)
China
400 120 0189
Ethics Point (chinese)
Malaysia
1 800 81 0784
Ethics Point (malay)
Australia
1800 975 026